A WordPress chat plugin is a great way to communicate with customers through your website. Live chats are ideal to answer presales questions and provide live support. Customers can get answers quickly, which increases confidence. Fortunately, there are lots of chat plugins to choose from. In this article, we’ll look at the 10 best WordPress chat plugins to help you decide which is best for your needs.
Why Use a WordPress Chat Plugin?
Customers that have questions need an easy way to get answers. Many of those questions may be answered in an FAQ, but there’s always a question that isn’t answered on the website. Email communication is often a slow process.
Plugins allow you to automate the communication between you and your customers. Chatbots can manage the communication and hand it off to you when needed. This is a great way to capture leads and increase customer satisfaction.
A live chat feels more personal than an email. It’s easier than communicating over the phone. With phone conversations, it can be difficult to know when the other person has stopped talking so you don’t talk over each other. Also, it can be difficult to understand someone. Customer support often needs a screenshot, a file, a link, etc., so the conversation needs to revert to a text-based conversation anyway.
A WordPress chat plugin solves these issues by bringing a live chat feature to your website. Let’s take a look at some of the best live chat plugins available.
1. Tawk.To Live Chat
Tawk.To Live Chat is a free WordPress chat plugin that lets you manage multiple websites and agents from a single dashboard. Agents can monitor and chat with visitors through computers and mobile devices using the free apps. The apps work with iOS, Android, Windows, and Mac OSX and you can log in through any browser.
2. Zendesk Chat
Zendesk Chat provides a widget for the chat. The widget is optimized for mobile, so visitors can use any device. You can manage multiple conversations through the dashboard. Chatting is proactive using triggers to increase sales. Advanced analytics lets you monitor the visitor flow and usage patterns. You can jump in when the customer needs help the most. It integrates with sales software and it’s already been translated into 43 different languages.
3. 3CX Live Chat
3CX Live Chat is a free plugin that works on its own, but you can also integrate it with the 3CX Communications Suite to add voice and video. This WordPress chat plugin has unlimited agents, and they can transfer the customer to another agent. You can set up departments to guide traffic to the right agent. Create offline messages to keep the customers informed. It keeps records of chats so you can refer to them. You can set the chatbox to automatically pop up. Add photos and logos to the chats. Chats can also include surveys and polls. This one has more features than can be covered in a description.
HubSpot is a WordPress plugin that offers multiple services including live chat, CRM, email marketing, forms, and analytics. It’s designed with conversions in mind. The live chat feature includes popups and chatbots. Chatbots allow your customer service system to work 24/7. The chatbots are designed for lead capture, lead generation, lead management, and live support.
Tidio is a WordPress chat plugin that includes email marketing tools to help grow your business. The customizable widget works with your branding. It includes templates and an editor. A mobile app lets you use iOS or Android to respond to customers. Notifications show you when customers come to your website. It notifies you when customers visit your site and provides a live typing preview. You can see the page your visitors are looking at to give them specific help. Email marketing tools help you stay in touch with your visitors.
Price: Free | More Information
JivoChat is an all-in-one business messenger plugin that handles live chat, phone, email, and social media chatting platforms. Make and receive calls through the live chat widget. An offline message lets customers know when you’re available. Provide options to call the customer back. You can have multi-agent and team chats. A live typing indicator shows when someone is typing. The live chat will automatically translate into the language of the visitors and back into yours. It supports 25 languages.
The pro version adds canned responses that can handle the chat automatically. You can transfer the chat between agents. Monitor the site in real-time. It includes smart triggers and lots more.
Price: Free, the pro version starts at $13 per month | More Information
Crisp is a WordPress chat plugin that was designed to grow your email list and generate leads. It includes desktop and mobile apps, real-time notifications, and an availability schedule. You can tag the conversation to build a contact list. It shows what your visitors are typing in real-time, so you don’t have to wait for them to finish and hit Send. The chatbot builder lets you create an automated chatbot.
You can also expand it with integrations that connect with other platforms. Integrate with Slack, Messenger, Twitter, Telegram, SMS, and your email. The pro version also adds triggers, blocking, canned responses, audio, customization, and lots more.
Price: Free, the pro version starts at $25 per month | More Information
LiveChat is a premium plugin with a built-in ticketing system. It’s a widget that can be customized to fit your WordPress theme. Chat for multiple websites from a single dashboard. Canned responses save you time and respond to your visitors quickly. Customers can upload files. Visitors can rate the support and agent quality. You can track visitors, export the chat log, view the transcript, transfer the chat, assign the chat, view reports, and lots more. You can organize and categorize the chats based on keywords. It’s translation-ready and integrates with sales apps.
Price: $16 per month and up | More Information
9. Live Chat by Formilla
Live Chat by Formilla is a free and premium plugin that adds lots of services. Most of the features are available in the premium edition. Chat is done through a customizable mobile-ready widget. Real-time visitor monitoring lets you see the number of visitors on your website. Pro-active chat lets you trigger automatic chats. It has marketing automation for email and in-app messaging. You can add private comments, offline chats, custom attributes, etc. It also adds desktop and mobile apps, canned messages, blocking, file sharing, multiple live agents, and more. It integrates with hundreds of apps and it’s multilingual.
Price: Free, pro version starts at $15 per month | More Information
10. Floating Chat Widget
Floating Chat Widget adds a floating chatbox and call-to-action messages to your website. Set the display trigger to determine when the chatbox displays. Choose from 8 different effects. Customize the icons, choose different buttons, and change the size of the widget. A pending messages icon works as a CTA. It connects to different channels so your visitors can use the chat apps of their favorite social networks and platforms. It also includes a contact form.
The pro edition adds 25 different social channels and apps, widget customization, Google Analytics, page targeting, traffic source targeting, location targeting, and lots more.
Price: Free, the pro version starts at $39 per year | More Information
WordPress Chat Plugin Ending Thoughts
That’s our look at the 10 best WordPress chat plugins. Adding a chat plugin to your website is a great way to increase customer interaction. This will improve sales by providing an easy way for customers to get answers. It can also provide an easy way for customers to get help with your products. There are lots of excellent choices for WordPress chat plugins. You’re sure to find what you need on this list.
We want to hear from you. What’s your favorite WordPress chat plugin? Let us know in the comments.
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This content was originally published here.